About this course
Thinking about a career in IT but don’t know where to start? The Google IT Support Certificate is built by Google employees who actually do this work. This first course, Foundations of IT Support, gives you the concrete basics: computer hardware, how the internet works, software fundamentals, troubleshooting methods, and customer service skills that matter on the job.
You don’t need any programming background. The program is designed to prepare you for an entry-level IT Support Specialist role in about six months. You’ll get hands-on with practice exercises, readings, and discussion forums. By the end, you’ll know how to diagnose common hardware issues, set up a network, and handle user requests with professionalism.
This isn’t theory—it’s the exact skills Google looks for in its own support staff. Whether you’re switching careers or starting fresh, this course gives you a clear path to your first IT job.
