About this course
Operations Management Chapter 1: Introduction to Operations Management
0:00 Introduction
0:05 Introduction
1:20 Goods or Services
3:27 The Transformation Process
5:43 Goods-service Continuum
6:52 Why Study Operations Management?
7:35 Basic Business Organization Functions Organization
10:15 OM and Supply Chain Career Opportunities
10:42 OM-Related Professional Societies
11:20 Process Management
11:43 Supply & Demand
13:48 Process Variation
16:52 Scope of Operations Management
17:30 Role of the Operations Manager
17:55 System Design Decisions
19:27 System Operation Decisions
20:41 OM Decision Making
21:33 General Approach to Decision Making
22:50 Understanding Models
23:37 Benefits of Models
24:14 Systems Approach
25:59 Establishing Priorities
27:15 Historical Evolution of OM
27:30 Industrial Revolution
28:37 Scientific Management
29:22 Human Relations Movement
30:38 Decision Models & Management Science • FW Harris-mathematical model for inventory management. 1915
31:44 Key Issues for Operations Managers Today
32:26 Environmental Concerns
33:10 Ethical Issues in Operations
34:47 The Need for Supply Chain Management
35:11 Supply Chain Issues
36:24 Summary
